General Terms and Conditions

1. Introductory Provisions

These General Terms and Conditions (hereinafter the “GTC”) govern the rights and obligations relating to the use of the service RA.sk | Rýchla adresa (Quick Address) available at https://ra.sk and at the domains https://qli.cz, https://qli.hu and https://qli.fr (QLI – Quick Link), which form part of the same service (hereinafter the “Service”).

The provider of the Service is:

• DAKA Rental s. r. o., registered office at Cintorínska 333/1, 900 43 Hamuliakovo
• Company ID (IČO) 54130549, Tax ID (DIČ) 2121580021, not a VAT payer
• registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 155761/B
• e-mail: info@ra.sk, website: https://ra.sk

(hereinafter the “Provider”).

The Customer is a natural or legal person who creates an account. The Customer may be a consumer (a natural person who is not acting within the scope of their business activity or profession) or a business. Provisions intended only for consumers are expressly marked as such in the text.

2. Description of the Service

The Service includes in particular:

• link shortening on the ra.sk domain,
• dynamic QR codes (in PNG format in the Starter plan, and also in SVG format in the Pro plan),
• analytics without storing IP addresses or user agents: aggregated clicks, country from the proxy header, device group, referrer domain and UTM parameters; detailed data are retained for 90 days,
• an API with access tokens,
• custom domains,
• team collaboration,
• premium aliases (e.g. ra.sk/tv) pursuant to Article 6.

The scope of features and limits depends on the selected plan.

3. Registration and Account

• Registration is required to use the Service. By registering, the Customer confirms that they have read the GTC and agree to them.
• The account is protected by a password. The Customer may enable two-factor authentication, which we recommend.
• The Customer is obliged to protect their login credentials and API tokens against misuse and to notify the Provider without undue delay of any suspected unauthorised access.
• The Customer is responsible for activities carried out through their account and tokens.

4. Plans, Prices and Subscription

• The Service is provided in the Free, Starter, Pro and Business plans. Prices of paid plans are set out in the current price list at https://ra.sk/pricing.
• Paid plans are prepaid monthly or annually; the annual subscription is discounted.
• Prices are final. The Provider is not a VAT payer.
• The contract for a paid plan is concluded by paying the subscription.
• The subscription renews automatically for a further period of the same length and the price is charged to the stored payment card. The Customer may cancel automatic renewal at any time in their account; the Service in the paid plan then continues until the end of the paid period.
• When upgrading to a higher plan, the Customer pays the pro rata portion of the price for the remaining part of the period. A downgrade takes effect from the next period.
• If, after a downgrade, the Customer exceeds the limits of the new plan, existing links remain functional, but the account is read-only for link management until usage falls within the limits or until the Customer selects a higher plan.

5. Payment Terms and Invoices

• Payments are made by payment card through Stripe Payments Europe, Ltd. (Ireland).
• RA.sk does not store payment card details; they are processed by Stripe.
• The invoice is issued electronically and is available in the account in the Subscription section.
• If the payment cannot be charged upon renewal, the Provider may, after giving notice, change the paid plan to the Free plan.

6. Premium Aliases

• A premium alias (e.g. ra.sk/tv) is provided as a temporary licence to use the alias. The Customer does not acquire ownership of the URL or any other exclusive right beyond the scope of the licence.
• The licence renews for a further period in accordance with the subscription terms.
• After the licence expires, a 14-day renewal period (grace period) runs, during which the alias works and the Customer may renew it.
• If the Customer does not renew the licence, the alias is suspended for 90 days and redirected to a neutral page.
• The alias is then held in quarantine for at least 180 days and only after that may it be assigned to another customer.

7. Rules of Use

It is prohibited to use the Service in particular for:

• phishing, distribution of malware and fraud,
• spam,
• links to illegal content,
• circumventing blocking or filters,
• links to internal networks and non-public addresses.

In the event of a breach of these rules, the Provider may block a link or place it in quarantine, or restrict or cancel the account. Anyone may report abuse at https://ra.sk/abuse. The Customer may appeal against a block by e-mail to info@ra.sk; the Provider will assess the appeal and inform the Customer of the outcome.

Password-protected links are not a secure tool for distributing confidential documents. For such a purpose, please use tools designed for secure sharing.

8. Withdrawal from the Contract (Consumer)

Under Act No. 108/2024 Coll. on Consumer Protection, the consumer has the right to withdraw from the contract without giving any reason within 14 days of the conclusion of the contract.

If the consumer expressly requests that the provision of the Service begin before the expiry of this period and acknowledges that they lose the right of withdrawal once the Service has been fully provided, upon withdrawal they shall pay a pro rata portion of the price for the performance provided up to the date of withdrawal.

It is sufficient to send the withdrawal by e-mail to info@ra.sk before the expiry of the period. You may use the model form below, but it is not mandatory. The Provider will confirm receipt of the withdrawal and refund the payment (reduced, where applicable, by the pro rata portion) within 14 days of receipt of the withdrawal, using the same means by which it was paid.

Model Withdrawal Form

• To: DAKA Rental s. r. o., Cintorínska 333/1, 900 43 Hamuliakovo, info@ra.sk
• I hereby give notice that I withdraw from the contract for the provision of the RA.sk service (plan: …).
• Date of conclusion of the contract: …
• First name and surname: …
• Account e-mail: …
• Date: …

9. Complaints and Availability

The Provider is liable for defects of the digital service. The complaint procedure is governed by the Complaints Procedure available at https://ra.sk/reklamacie.

The Provider strives for high availability of the Service. For the Free, Starter and Pro plans, it does not guarantee any specific level of availability (SLA). The Service may be briefly unavailable due to scheduled maintenance.

10. Liability

• The Customer is responsible for the content and targets of the links they create.
• The Provider’s liability for damage is limited to the amount the Customer paid for the Service over the last 12 months.
• The limitation does not apply to damage caused intentionally or by gross negligence and, in relation to a consumer, shall not apply to the extent that the law does not permit a limitation of liability.

11. Personal Data Protection

The processing of personal data is governed by the Privacy Policy available at https://ra.sk/ochrana-osobnych-udajov.

12. Duration and Termination of the Contract

• The contract is concluded for an indefinite period. Paid plans are prepaid for the selected period pursuant to Article 4.
• The Customer may terminate the contract at any time by deleting the account in the settings. A paid subscription is not refunded unless the law provides otherwise.
• The Provider may terminate the contract in the event of a serious or repeated breach of the GTC.

13. Dispute Resolution and Supervision

The consumer may contact the Provider with a request for redress (by e-mail to info@ra.sk) if they are not satisfied with the way a complaint was handled or believe that the Provider has violated their rights. If the Provider replies negatively or does not reply within 30 days, the consumer may submit a petition to initiate alternative dispute resolution to an alternative dispute resolution entity (ADR). The ADR entity is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk) or another authorised entity on the list maintained by the Ministry of Economy of the Slovak Republic.

The supervisory authority is the Slovak Trade Inspection (Slovenská obchodná inšpekcia), SOI Inspectorate for the Bratislava Region.

14. Final Provisions

• The Provider may amend the GTC. It will notify customers of the amendment by e-mail at least 30 days before it takes effect. A Customer who does not agree with the amendment may terminate the contract before the date on which the amendment takes effect.
• The contractual relationship is governed by the law of the Slovak Republic.
• These GTC are effective from 4 November 2026.